Pages

Showing posts with label tweet. Show all posts
Showing posts with label tweet. Show all posts

Nov 19, 2012

CMSWire's November Tweet Jam: Meet the Panelists #CXMChat

On Wednesday, November 28th, it will once again be Tweet Jam time. This month we'll be concentrating on Socializing Customer Relationship Management and have lined up a great group of panelists.

The Questions

Businesses are moving beyond using social media to gather followers and likes. They are turning to social media channels to engage their audience in dialogue, take care of customer questions and concerns and personalize the customer experience with their brand.  Take a look at the questions our experts will tackle below: 

  1. How do you define the core mission of Social CRM?
  2. What are the key technologies/practices changing customer service today?
  3. What role does Social CRM play in a larger Social strategy? Is it necessary to have the one before the other?
  4. List 3 reasons why Social CRM projects fail to achieve expected value.
  5. How do you see customer support strategies changing in 2013?

The Panelists

Anyone interested is welcome to join the event and connect with our panelists. The easiest way to join the conversation is by following or including the #cxmchat hashtag.

This month's knowledgeable participants will include: 

  • Denis Pombriant — CEO, Beagle Research Group — @DenisPombriant
  • Hyoun Park — Principal Analyst, Nucleus Research — @hyuonpark
  • Julie Hunt — Solution Strategist, Julie Hunt Consulting — @juliebhunt
  • Kate Leggett — Principal Analyst, Forrester Research — @kateleggett
  • Megan Murray — Director of Collaboration Strategy, Moxie Software — @MeganMurray
  • Mitch Lieberman — Managing Partner, Discover/Reinvention/Integration —  @mjayliebs
  • Ray Wang — CEO, Constellation Research — @rwang0
  • Rob Howard — Founder and CTO, Telligent Systems — @robhoward
  • Vala Afshar — CMO and Chief Customer Officer, Enterasys — @ValaAfshar

The Details

To hear our expert's weigh in, join us Wednesday, November 28th, at 10 am PST / 1 pm EST / 1700 GMT. The easiest way to follow is to use the #CXMChat hashtag. We will be setting up a chat room and sending out the details via Twitter on the day of the Jam. See you on the 28th!

 
 

Source : cmswire[dot]com

Aug 24, 2012

Weekend Reading: SharePoint Tweet Jam Recap, Social Media Intelligence and Bacon - The Breakfast of Champions

shutterstock_56242414.jpgThere's no predicting what will come up during a Tweet Jam, and this week's SharePoint Tweet Jam was no different.

Panelists covered the same ground that our feature writers did this week and weeks previous, touching on questions of governance, adoption challenges and breakfast meats. 

We also had reports from the conference field, with updates streaming in from DrupalCon Munich, the Business Marketing Association's Denver conference and Altamont Group's Social Media Intelligence in San Francisco. 

Read on for details.

It's SharePoint's World, We're Just Living in It

Is SharePoint in the Cloud For You?

Rob Koplowitz (@rkoplowitz): The days of Microsoft SharePoint being only a locally installed software product are over.

Microsoft's commitment to SharePoint in the cloud is evident in its massive data-center investments, its costly retrofitting of the code base to support multitenancy and access via subscription and its emphasis on "cloud" in sales and marketing efforts. But the reality is Office 365/SharePoint Online are still only release two and Microsoft usually needs three releases to get a product right. 

SharePoint 2013: Improved Social Networking and Workflows

Laura Rogers (@wonderlaura): It's been a lot of fun trying out the new version of SharePoint so far. Microsoft has done a great job this time, putting out a ton of documentation, training and videos as soon as this preview version became available. There's a lot to read, but it has also been great trying everything out and digging in a bit to see the new functionalities in action.

SharePoint Business Governance Strategy: Managing Governance Documents

Frederik Leksell (@letstalkgov): Continuing my high level SharePoint business governance strategy series, today we are looking at methods of managing governance documents to ensure that information is easily accessible to all, aiding in communication of and adherence to governance rules.

SharePoint 2013 Needs Less Features, Not More

Chris Wright (@scribbleagency): There are certain specialties that appear to be so simple from a laymen’s point of view that one can’t help but wonder the harm in doing the job themselves. But the idiom “a little knowledge is a dangerous thing” originated for a reason. Unfortunately, it is all too often capably illustrated in organizational risk management practices.

The Path From Fileshare to SharePoint

Christian Buckley (@buckleyplanet): One of the major complaints about SharePoint is that, while it contains the potential for expanded business productivity and automation, within many organizations it has become yet another file share. 

While that may be true, the primary difference is that, unlike those old file shares, SharePoint has the potential to be expanded upon. It is the sleeping giant in the organization. And funny enough, one of the major trends these days is movement of old network file shares and their vast volumes of unstructured data into SharePoint.

35,000 Foot View of SharePoint 2013 for Developers

Brian Alderman (@brianalderman): Are you ready for SharePoint 2013?

In this third installation of my four part series giving a 35,000-foot overview of some of the major changes expected in SharePoint 2013, we will be looking at some of the new features that will specifically affect SharePoint designers. 

SharePoint Projects: Ant Clay on the Importance of Vision

Siobhan Fagan (@smg_Siobhan): Everyone wants to believe that there is a single bullet solution to solve all SharePoint problems. While the answers are never that simple, the starting point is: asking the question "why?"

Ant Clay, Founder and CEO of Soulsailor Consulting Ltd, is one of a new breed of SharePoint business technology consultants. Known to ask clients repeatedly “Why?” until they breakdown and admit “they just don’t know,” we thought we'd turn the tables on him to ask a few questions about SharePoint, governance and the upcoming release of SharePoint 2013.

Field Notes

News From the Front: Simpler, Mobile Drupal 8 Previewed #Drupalcon

Ben Finklea (@benfinklea): For those in the Drupal community, DrupalCon is simply DrupalCon. For the rest of you: DrupalCon is a bi-annual Drupal conference put on by the Drupal Association. It’s a world-class tech conference, it is THE place for Drupal news and it’s happening this week in Munich, Germany. 

Marketing vs IT: Who Drives the Customer Experience? #BMAthriving

Carla Johnson (@carlajohnson): For many organizations, their definition of customer experience falls into a customer support department heavily staffed to keep wait times for call centers low. But that’s missing the mark.

A Little Bit of Knowledge Does Not Good Risk Management Make

Peter Spier (@peter_spier): There are certain specialties that appear to be so simple from a laymen’s point of view that one can’t help but wonder the harm in doing the job themselves. But the idiom “a little knowledge is a dangerous thing” originated for a reason. Unfortunately, it is all too often capably illustrated in organizational risk management practices.

 

Continue reading this article:

 
 

Source : cmswire[dot]com