You can't run a SharePoint project and expect it to be maintenance free. You need to have an organization, both during and after the project.
Clarification of Human Forces
When I started thinking of forces I found two parts of the word that interested me: First I was thinking of military forces: a group of humans working together to achieve a common goal.
The second thought I had was about Star Wars (the movies), where human “jedis” with special skills/forces can do wonders to save the galaxy. It’s the same at work: humans with lots of different great skills work together to achieve common goals.
Humans, well that’s you, me and the rest of the people on this planet. ;-)
When I say human forces I sometimes refer to governance support groups and governance owner/s. But also all other people that may be involved one way or another.
Organization
I will give you two examples of organizations that should be formed during the early parts of a project and continue to exist after the first project is completed.
Governance Management Model
The management model is simple.
The governance team works together with the business to manage business needs and objectives to deliver ROI. They also work with IT to maintain IT alignment, maintenance and support.
The Governance Organization works on the SharePoint Service to support the operational governance. IT works on the SharePoint Service to manage the technical aspects and development.
Cross collaboration between business and IT is not recommended, as it will create conflicts at the decision level.
Two Ways to View Organization
There are two ways to view Organization; the first way is the traditional line management view. The second is to view organization by responsibility.
Traditional Organization
What you can see below is an example of how a governance organization could look. Let me explain this top down.
Business advisory group and SharePoint Center Of Excellence
These groups are normally professional consultants or similar. They will help both the business steering committee and the governance owners when they need to.
Business steering committee
The business steering committee is in a medium/large organizational group that is mixed with cross-organization management.
They need to be at a high level in the company so they can define and take decisions on, outcome effect targets, strategies and budget. They are also responsible to decide if the projects will deliver business value or not. Risk minimization and high-level communication management are also part of their job.
The business steering committee needs to be very active in a SharePoint project if the outcome is to deliver value and ROI.
In a small organization the business steering committee and the governance owners can be the same group or person.
Some key responsibilities that the committee should have:
- Goals & Objectives
- Outcome effect targets
- Business “Value”
- Strategy
- Budget
- Risk minimization
- Communication responsible
Governance Owners/s
To me a governance owner is a person or a group of people that has very broad knowledge. Not just solution knowledge, but more important, an excellent understanding about the business and how it is run. I know that finding a person like this can be hard, so the alternative option could be to have a governance owners group.
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Source : cmswire[dot]com
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