Understanding SharePoint's Communities: Power Users and Operational

We've already looked at the Knowledge community in SharePoint, now it's time to look at the Power User and the Operational Communities to see who they are, what their specific needs and best practices are for each.

The “Power User”\“Super User” Community

The “Power Users” \ “Super Users” who supports the “care and feeding” of SharePoint communities where I mentioned in the previous article “keep the lights on” and ensure security, performance, governance, compliance and business continuity should follow the following high-level as well as more granularly listed best practices:

Because IT and the “Operations” community is usually extremely busy working on “keeping the lights on” the “Power User” community can be your first line of defense as well as a friendly face to engage the business and work with IT to resolve community issues.

The “Operational” Community

SharePoint Operational Community and Related Roles support the following in SharePoint:

People (Permissions, Active Directory, Groups, etc.)

• Roles & Teams
• Sponsorship

Process and Policies (Enforcement)

• Security
• Content Management (Policy Enforcement from a technical level)
• Hardware & Services
• Procedures (From an automated or technical level)

Communication and Training (From a technical level)

• Communication Plan
• Training Plan
• Support Plan

It is also key to have these permissions and responsibilities in the operations roles persistent throughout all communities (SharePoint sites \ farms). The roles and responsibilities defined below are specific to SharePoint Communities used for operations and maintenance of SharePoint 2013 and SharePoint 2010.

Note: These will vary based on your specific requirements as well as the site templates and technology versions you have implemented but is a very strong “core” list to pull from:

Role	Responsibilities and Tasks	Group	Permissions	Trustee
SharePoint Team Manager	Responsible for all SharePoint Product and Technology Efforts. Leads SharePoint Steering Committee. Leads SharePoint Team. Major SharePoint Technology Decision Maker	SharePoint Team	Full Control: full control given at the web application policy level for every web application in all farm locations. Admin Control: full control to all central administration and SharePoint services in all farm locations. May or may not have system administrative or SQL administration rights.	Application Manager/Infrastructure Architect
SharePoint Application Architect	SharePoint Development Team Lead Third Party Configuration Line of Business Integration Governance Model/Best Practices Enforcement	SharePoint Team	Full Control: full control given at the web application policy level for every web application in all farm locations. Admin Control: full control to all central administration and SharePoint services in all farm locations. Has system administrative or SQL administration rights in non-production systems.	SharePoint Team Manager
SharePoint System Architect	AD and Exchange Integration Profile Synchronization Patch Management (Validation and Testing) Responsible for SharePoint farm infrastructure design, installation, guidelines and best practices. Governance Model/Best Practices Enforcement System Administrators day to day support Search Administration Farm Administrators day to day support Third Party Configuration	SharePoint Team	Full Control: full control given at the web application policy level for every web application in all farm locations. Admin Control: full control to all central administration and SharePoint services in all farm locations. Has system administrative or SQL administration rights in production systems.	SharePoint Team Manager
Active Directory Manager	Active Directory Management DNS Management Exchange Management	Infrastructure Team	Will not have access to portal or site configuration settings and will not be able to make any changes to the application.	SharePoint System Architect
Network Engineer	Firewalls WAN WAN Optimization Remote Access Management External Access Management Load Balancing	Infrastructure Team	Will not have access to portal or site configuration settings and will not be able to make any changes to the application.	SharePoint System Architect
SharePoint Solution Manager	Responsible for SharePoint services, policies, procedures, and governance/best practice enforcement.  Liaison between business users and SharePoint Team. Day to day support for Site Collection Managers. Serves as SharePoint champion for all locations.	SharePoint Team	Will not have system administrative or SQL administration rights. Local Full Control– full control given at the site collection level	SharePoint Application Architect / SharePoint System Architect
SharePoint System Administrator	Responsible for SharePoint farm infrastructure change requests. Responsible for day to day maintenance of SharePoint farm OS operations and uptime.	Infrastructure Team	Will not have access to portal or site configuration settings and will not be able to make any changes to the application.	IT Manager
SharePoint SQL Database Administrator	SQL Server database backup and recovery, SQL configuration, SQL upgrades and monitoring. Responsible for databases, site collection, and site backups.	Infrastructure Team	Will not have access to portal or site configuration settings and will not be able to make any changes to the application. SQL Administrative rights	IT Manager
SharePoint Solution Analyst	Tests custom code and third party tools in non-production systems Defined requirements for proposed solutions to determine whether the solution is Commercial Off the Shelf (COTS), requires custom development or requires feature extension	SharePoint Team	Full Control: full control given at the web application policy level for every web application in virtual lab environments   Continue reading this article: 1 2 Next Page >       Understanding SharePoint's Communities: Power Users and Operational We've already looked at the Knowledge community in SharePoint, now it's time to look at the Power User and the Operational Communities to see who they are, what their specific needs and best practices are for each.   Related Articles Top Articles Recent Comments Employee Engagement: Its ROI May be More Than You Think Is SharePoint a Failed Vision for Collaboration? From Requirements to Technology: An Approach to Build SharePoint Solutions Is Proprietary Software Better, Safer than Open Source? What Univa, Alfresco, MapR, MongoDB, WANdisco Say view comments Say It Ain't So, Joe: You Can't Do Records Management in SharePoint view comments Employee Engagement: Its ROI May be More Than You Think view comments Is SharePoint a Failed Vision for Collaboration? view comments How Will Customer Experience Management Keep Up with Channel Independence? view comments You Can't Do Records Management in SharePoint view comments Autonomy Boss Talks Big Data, Information Management, Governance, Web CMS... And HP view comments   Resources Crafter Rivet - Web Experience Management SharePoint Migration Digital Asset Management (DAM) Software Ektron Web CMS Selecting a CMS Document Management Software SharePoint 2013 Sitecore Consultant Document Management Software   Featured Events  View all | Add event | RSS Apr 29 Gartner Portals, Content & Collaboration Summit San Diego 2013 May 7 J. Boye Web & Intranet Conference Philadelphia 2013 May 14 2013 CMS Expo Learning and Business Conference May 14 Webinar: One-to-One Marketing Made Easy with Big Data May 20 Optimization Summit Boston 2013 Who's Hiring?  View all | Post a job | RSS Business Development Director in California at Sitecore Mobile Architect in Austin at Headspring Digital Copywriter in New York at Story Worldwide Manager of Content Marketing & Social Media in Charlotte at Peak 10 Technical Writer in Utah at Adobe Knowledgebase Project Manager in Portland at SurveyMonkey Help Content Strategist in San Francisco at Eventbrite Product Manager in Mountain View at Blue Jeans   Are you hiring?    Post your job today ($45 for 45 days)!       About Us CMSWire is a popular web magazine published by Simpler Media Group. We focus on intelligent information management, digital customer experience management, and the emergence of social business tools and practices. Read more about us or learn how to advertise here. More:    - Monthly Editorial Calendar    - Article Submission Guidelines    - Advertiser Media Kit Stay in the Loop Subscribe to RSS Feed Join us on Facebook Follow Via Twitter Get Our Weekly Newsletter Most Popular Articles Is Proprietary Software Better, Safer than Open Source? What Univa, Alfresco, MapR, MongoDB, WANdisco Say view comments Say It Ain't So, Joe: You Can't Do Records Management in SharePoint view comments Employee Engagement: Its ROI May be More Than You Think view comments Is SharePoint a Failed Vision for Collaboration? view comments How Will Customer Experience Management Keep Up with Channel Independence? view comments You Can't Do Records Management in SharePoint view comments Autonomy Boss Talks Big Data, Information Management, Governance, Web CMS... And HP view comments Latest Comments Copyright © 2013 Simpler Media Group, Inc. All rights reserved. Privacy Policy. Terms of Use. v3.1.4.421 [X] [Y] [Z] CMSWire and Digital Clarity Group are looking at how people are using Marketing Automation systems. Please take our short survey — it's only 8 questions! Get the CMSWire Newsletter Receive concise summaries of what's happening in your industry Get access to exclusive reports, white papers and webinars Join more than 26,000 of your peers: We take your privacy seriously

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