For some, defining it was easy, almost obvious; others were challenged to turn employee engagement into something tangible. Let's take a closer look at developed during the hour-long chat.
One of the signs of a successful Twitter chat is the amount of spam that shows up in the feed — and boy did they! For your convenience, we removed the questionable content that flooded the stream.
There were many interesting and insightful definitions of employee engagement. Most of the definitions however, mentioned intangible characteristics that describe an employee who could be considered engaged. They are passionate, connected, empowered, involved, motivated, enthusiastic, present and excited. At the most basic level, engaged employees have a significant intrinsic motivation. They aren't after fame and fortune in its purest form. Rather, they want to contribute to something important. Being engaged is about being human, real and authentic.
While it's very interesting to understand the intrinsic drivers of the engaged employee, if you're a company that seriously wants to inspire more engagement at work, these definitions don't simplify the process. How do you measure whether or not someone is passionate or excited about something? For the most part, defining employee engagement is like pornography — you know it when you see it.
[ View the story “Q1. How do you define employee engagement & what are 3 behaviors of an engaged employee?” on Storify ] Q1. How do you define employee engagement & what are 3 behaviors of an engaged employee? Storified by CMSWire.com · Thu, Mar 28 2013 06:49:47
1. Engagement is robust connection to results, relationships, organization, performance and other elements of engagement. #socbizchatDavid Zinger
Engagement of any sort is making a connection that sticks. The goal is commitment. Is is not different for employees. #socbizchatTom Petrocelli
Q1:Employee engagement is the quality of the employee/org relationship, often supported by a programatic strategy #socbizchatMegan Murray
A1: Employee Engagement = behavior that occurs after you've stopped asking for attention - #socbizchatRyan Rutan
Q1 Engagement is your emotional connection that is created by exceptional experiences: integrated, interactive and identifying. #socbizchatsandy carter
1. •Engagement = “mentally present” at work performing for the sake of performance (not entirely from external reasons) #socbizchatjen oneil
engaged employee is someone who feels connected to and passionate about the people they work with and the company they work for #socbizchatJacob Morgan
Q1. The Hallmark of engaged employees: work is what they want to do, not just a place they go #SocBizChatbillycripe
Q1: Focused, participatory, productive, willing to bring their best and put their heart in the work #socbizchatMegan Murray
Q1 Engaged employees are collaborative, empowered and innovative – regardless of their department or level. #socbizchatsandy carter
Q1 engaged employees think what the company does is just as cool as the founder thinks it is #socbizchatChristina Bang
Q1 Engaged employees are focused on customers, more productive, and most of all stick around. #socbizchatTom Petrocelli
Q1 I like Net Promoter Score - would the employee be willing to refer their friends to come work for your company? #socbizchatRajat Paharia
Q1: Engaged means I"m always thinking of how to do it better, and I like coming to work! #socbizchatBarb Mosher Zinck
A1: Behavior 1 = Responsive - reacting fast because they are aware! = #socbizchatRyan Rutan
@cmswire Q1 Employee engagement is the capacity of the employee to identify with the company #socbizchatQuandora
Q1 @DaleCarnegie Engaged employees are Involved, Entusiastic and Empowered #socbizchatHeather Gossard
A1: Behavior 2 = Proactive - looking ahead because they are informed! = #socbizchatRyan Rutan
Q1 - Engaged ee's are: productive, motivated, and knowledgeable about the company (goals, objectives, products, strengths, …) #SocBizChatCathy McKnight
Q1 My friend @jaysonsaba from Ceridian says his favorite definition is Engagement = discretionary effort #SocBizChatHyoun Park
@hyounpark I like that term "discretionary effort ". It suggests intrinsic motivation. #socbizchatTom Petrocelli
I define employee engagement: how passionate are you about what you do?#socbizchatScott Date
A1: Behavior 3 = Resourceful - doing more with less because they are empowered w/the right tools! = #socbizchatRyan Rutan
Q1. behaviors include EEs working with passion, intrinsic motivation drives them, they seek autonomy in applying creativity #SocBizChatRachel Moussa
Q1 I also think the "loyalty" lens is a good one. How likely are they to stay with you in the event of a competitive offer? #socbizchatRajat Paharia
1. A outcome of effective people and organisational management. An element of human capital and organisational capability #socbizchatJon Ingham
Q1 Engagement = Freedom to be me! #socbizchatsandy carter
RE @sandy_carter > nicely said: Q1 Engaged employees are collaborative, empowered & innovative –regardless of dept or level. #socbizchatAvanade Inc.
@sandy_carter I would say the engaged workplace is where I can be me & being me helps the workplace achieve their goals. #SocBizChatbillycripe
#socbizchat q1: willingness to share with others and collaborate to get the job done!Michael Brown
Q1: Engaged employees are focused, collaborative, and voluntarily help the company out #SocBizChatHyoun Park
Q1 employee engagement is when your team believes in your mission and serves as ambassadords - they amplifiy it #socbizchatChristina Bang
Q1: looking at "busy metrics" is not a sign of engagement, that can be the affect of being engaged but it's not the cause #socbizchatJacob Morgan
Q1: 3 behaviors … one is Contributing organizational content, ideas and feedback #socbizchatjen oneil
A1: employee engagement is a deep emotional commitment to organizational goals #SocBizChatMaria Ogneva
Q1. Engaged employees feel that they are part of a team unit, and that they are empowered to play an important role. #socbizchatTraining Station
Q1 Engaged employees are invested in success #socbizchatDaniel Tucker
Q1 Employees are the competitive differentiator in the market. engaged = motivated = innovative = productivity #socbizchatShane Closser
A lot of good definitions. For me some are unnecessarily tight. An organisation should decide what form of engagement it needs. #socbizchatJon Ingham
@joningham Two themes emerging - connectedness and productivity. Add happiness/passion and you have engagement. #socbizchatTom Petrocelli
@sandy_carter Hi Sandy. Because sometimes it might be one thing, other times another. It depends. Strategy, context etc. #socbizchatJon Ingham
@hyounpark Q1. There needs to be balance. But desire is more important. The Why of Work. #socbizchatTom Petrocelli
Q1: 3 behaviors … second is Helping team & other BU’s / depts (Q&A) beyond your daily role #socbizchatjen oneil
Q1 EE engagement is about inclusion and contribution. Making sure ee's know how they, specifically, contribute to org's success. #SocBizChatCathy McKnight
Q1 engaged employees live, breathe and embody the company culture; they don't delegate but instead collaborate #socbizchatChristina Bang
Q1: 3 behaviors: belief, see big picture, desire to improve #socbizchatScott Date
@cmswire Q1. Engaged employees are happier, inspired, connected, knowledgable, and aligned to business objectives… #socbizchatMarius Botha
Q1 Behaviours: speaks proudly of his company, feels concerned by any company issue, works outside office hours #socbizchatQuandora
Q1 Engagement means employees continually evaluate their perf & value add; driven to improve @hyounpark "the discretionary efft" #SocBizChatRachel Moussa
Q1: EE Engagement = A willingness to contribute to a company’s success; take on new challenges & responsibilities. #SocBizChatCathy McKnight
A1: Engaged employees are deeply passionate, which helps them go further, do more, use discretionary effort, constantly improve #SocBizChatMaria Ogneva
Q1: Is not all effort discretionary? We can choose to work or not work. #socbizchatDavid Zinger
@davidzinger Q1 discretionary is the above & beyond our R&Rs - part of what we measure in employee engagement #SocBizChatRachel Moussa
@davidzinger Q1 The amount of effort one chooses to give to work can vary immensely. Give nothing and you get fired #SocBizChatHyoun Park
@MeganMurray @davidzinger I don't think all effort is discretionary. Doing just enough to not get fired vs. going the extra mile #SocBizChatMaria Ogneva
@themaria It's a deep issue at many orgs. Pervasive even. @davidzinger #socbizchatMegan Murray
Ie if engagement is going to support competitive advantage, which it should, the behaviours have to be specific to that business #socbizchatJon Ingham
Q1 engaged employee behavior: takes pride in even small tasks and always uses WE instead of They or The Company #socbizchatChristina Bang
Q1: engaged employees: high performance in current job, volunteering on other projects, socially active at work #socbizchatBill Cushard
Q1: 3 behaviors … third is demonstrated passion #notafraid .. #socbizchatjen oneil
A1: Engaged employees are more committed and able to solve deep problems collaboratively, they are brand advocates, team players #SocBizChatMaria Ogneva
How about engaged managers and leaders. They are employees too. No? What's their role? #socbizchatMegan Murray
@smg_Siobhan @MeganMurray engagement goes n more than 1 direction and it feeds all their needed ways. yet leaders must b models #socbizchatTraining Station
Engaged employees are open, interested, and fearless. #socbizchatVala Afshar
Q1: Who has great engaged employees today? #socbizchatsandy carter
@sandy_carter Companies with a lot of autonomy - W.L. Gore, Valve Software #socbizchatRajat Paharia
Q1: employee engagement is all about collaboration for the greater good of the biz #socbizchatAvanade Inc.
Q1 Engaged employees are both givers and receivers of the attention and appreciation needed. Also constructive criticism. #socbizchatTraining Station
Q1: Engaged employees say, "I'll do that!" Without hesitation. #socbizchatBill Cushard
Different organizations have different ways they define engagement, we can see the many definitions here #socbizchatJacob Morgan
Q1:Engaged employees are research and results-oriented, strategic, and excel working with all levels of the company #SocBizChatJill Tempelmeyer
Q1 An engaged employee also has initiatives (team building, deploying internal tools, increasing productivity, training…) #socbizchatQuandora
A1 Engagement is when the employee looks fwd to Monday morning and every work day. Ready to contribute, share, and be present. #socbizchatConnie Chan
A1. Engaged equals more WE than ME, far less US vs THEM #socbizchatDan Keldsen
Are we "driving" employees again? #socbizchatMegan Murray
@MeganMurray Only if employees drive their own car I hope. #socbizchatDavid Zinger
Q1. They have an increased in productivity, are more excited, and enjoy coming to work. #socbizchat #socbizchatBloomfire
Q1: Characteristics = they care - feel like meaningful company mission, pride in work and team #socbizchatRajat Paharia
Q1: engaged employees are encouraged to be open and be themselves #socbizchatDaniel Tucker
#socbizchat q1 for me it's about being "connected". To the task at hand and resources that will help get 'er done!Michael Brown
It's amazing that we even get to have this conversation! So much opportunity to find an engaging workplace! #SocBizChatbillycripe
Q1: Engaged employees have an emotional connection to the people, products, brand, company, customers. #socbizchatRich Blank
Q1 At @quantumwork, we define engagement with 3 key anchors: advocacy, discretionary effort, and intent to stay. #socbizchatQuantum Workplace
Q1 Engaged employees "get it" and are also "gotten". #socbizchatTraining Station
Q1 Essential to an engaged employee is the right culture, regardless of how you define engagement. #socbiz #socbizchatsandy carter
no involvement = no commitment… engagement can start with 4 words: what do you think? #socbizchatVala Afshar
@ValaAfshar I like the simplicity of that - you always do have a way with words. (plucking your book off of the shelf behind me) #socbizchatDan Keldsen
Q1: employee #engagement = being motivated to hit goals needed to drive co success but feeling control over that success is key #SocBizChatBadgeville
A1. Empowered, responsible, internally driven, rather than being driven - up, down and sideways in the foodchain #socbizchatDan Keldsen
Engaged employees drive the value of the network more quickly than value would grow based on Metcalfe's Law #socbizchatDavid Coleman
Employee engagement is when you have the right level of two way connect and communication between the employee and employer! #socbizchatNikhil Nulkar
Q1: engagement is believing you are part of something bigger than yourself, and caring about that bigger thing #socbizchat #socbizchatdebbie_landers
Q1- Debbi_Landers great definition for engagement! #socbizchatDavid Coleman
A1: engaged employees see collaboration as a "Mindset", not an "Event". #socbizchatThomas Anger
a1: we get to chose every day how to spend our time. #socbizchatal dampier, dph
While it may be difficulty to agree on the specific characteristics of an engaged employee, no one will deny that engaged employees are needed. You can argue that not all jobs require or need you to be engaged at every level. Sometimes a widget maker is just a widget maker. Yet, even widget makers want to feel as if they are contributing to something significant. Additionally, companies have a responsibility to ensure that their widget makers are happy enough so they don't leave — not because they have a need to please, but because happy widget makers mean less attrition, which means fewer costs.
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