Earlier in the week, in new research published by AIIM, we saw that while there has been widespread deployment of SharePoint, enterprises are far from completely happy with it. In this final look at the research we will see what the main issues are and how enterprises intend to deal with them going forward.
SharePoint Business Issues
According to the SharePoint Puzzle – adding the missing pieces report, organizations that have gone through the process of installing SharePoint are going to stick with it and work through the problems the best way they can.
The biggest single issue facing businesses is the lack of expertize inside organizations needed to get the best out of their SharePoint deployment with -– and this is a real eye-opener — 46 percent of organizations reporting this as a problem.
AIIM: SharePoint Business Issues
On top of this, over a third have no strategic plan outlining how they are going to use SharePoint once it has been deployed, with even a quarter of those that have deployed it finding considerable user resistance to committing documents to it, and working in collaboration spaces.
In terms of technical issues, the principal problems are governance and missing functionality, while the management of taxonomies and the management of metadata is a problem for nearly half (41 percent) of enterprises, with 30 percent still trying to manage site proliferation.
To deal with this, AIIM reports that a large number of enterprises solve all their problems by customization and in-house configuration, which has the draw-back of requiring considerable in-house support. This is also something that Microsoft has advised against for in the upcoming 2013 version.
AIIM: SharePoint Technical Issues
SharePoint Gaps
Another approach to those problems has been the decision by about a quarter of enterprises (23 percent) to go the third-party add-on route to fill any perceived gaps. Given the large number of add-ons that are specifically built for SharePoint, this path seems the most sensible.
However, notable here is the fact that 19 percent of organizations do not have the resources to improve their deployment, again underling the fact that in many cases the deployment and its upkeep were not planned.
The thinking behind add-ons is that they should provide a more effective environment and create a more productive workforce, something that over 50 percent of respondents agreed with.
Cloud collaboration and social systems as add-ons are high on the wish-list of many enterprises. The belief is that this functionality will increase productivity by 25 percent and above, as well as provide what are known as "soft improvements" — increases that are difficult to measure in financial terms, but see better communication and morale across the enterprise.
More than half feel that their processes would be enhanced with capabilities like workflow, BPM, search, analytics, document creation, scanning and capture, and social and cloud collaboration.
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Source : cmswire[dot]com
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